Shipping & Delivery
We only deliver to New Zealand.
Freight on all orders start from $10 for non rural deliveries within the North and South Islands.
Extra freight charges will apply to Rural Delivery Addresses and other islands and will be at actual freight cost.
While we try to dispacth all orders promptly please allow up to 5 – 10 working days for your order to arrive.
Returns & Refunds
Hector Jones Limited will not accept the return of goods for credit or any other purpose unless Hector Jones Limited agrees to accept the return of the goods and advise the Customer a return advice number prior to the return of goods. Return of goods will only be accepted for credit within 14 days of delivery and will incur a 20% restocking fee, unless due to Hector Jones Limited’s error. Return freight will be at Hector Jones Limited’s cost only when there has been an error on Hector Jones Limited’s part.
No returned goods shall be accepted by Hector Jones Limited (even if Hector Jones Limited agrees to do so) if they have been tampered with by you or any other person and are not as new, if they are goods expressly sold on a non-return basis, or if they are not accompanied by the return advice number referred to in clause 8.1. Where goods are returned to Hector Jones Limited but not accepted as above, they shall be returned to you at your expense.
Receipt by Hector Jones Limited or by any of our agents or representatives of any goods returned other than in accordance with clauses 8.1 and 8.2 shall not constitute nor be deemed to constitute Hector Jones Limited’s acceptance of the return of the goods for credit or any other purpose.